Lost property on trains and buses
Lost and found inquiries
On the day...
- Trains: please contact your local station or the station where you disembarked
|List of station contact numbers|
|Station||Telephone number||Station||Telephone number|
- Buses: please contact your local sales office
|List of sales office contact numbers|
|Sales office||Telephone number||Sales office||Telephone number|
|Asahi Sales Office||045-955-1101||Yokohama Sales Office||045-331-1071|
|Sotetsu Bus Company Ayase Sales Office||0467-78-5681|
For any subsequent inquiries ...
Any lost and found inquiries made after 1 p.m. on the following day should be directed to the "Lost & Found Center" at Futamatagawa station.
Futamatagawa station "Lost & Found Center"
Business hours 6:30-23:00 (on weekly Wednesday, to 6:30-20:00).
The center is located on station premises (to the right of the ticket barriers; see below for details)
Retrieving your belongings from the lost and found
If you are able to come to the office where your belongings are being held:
To return your belongings, we need to confirm your identity. When you come to the office where your belongings are being held (the appropriate station office or bus terminal, or the Lost and Found Center at Futamatagawa Station), be sure to bring an acceptable form of ID, such as a driver's license, a health insurance card, or a passport.
If you are unable to pick up your belongings in person (If you want to arrange for someone else to pick up your belongings)
You can submit a letter of authorization to allow someone else to pick up your belongings on your behalf.
The person who picks up your belongings on your behalf (your authorized representative) must bring the following documents to the office where your belongings are being held (the appropriate station office or bus terminal, or the Lost and Found Center at Futamatagawa Station):
- A letter of authorization from you (the authorizer)
- An acceptable form of ID that can be used to identify the authorizer (original or copy)
- An acceptable form of ID that can be used to identify the representative (original only)
You can download and print a template for the letter of authorization here: